Delivery and Returns

Local Pickup
Pick up from Armanee Terrace 2 is free and available from Monday - Friday 10am - 3pm. Your order will be ready for pickup in 2 - 3 business days.
Malaysia-Wide Shipping
Currently, we only provide shipping to Singapore and Malaysia. 
Balm Buddies from Malaysia and Singapore can make your purchases through our Malaysia official website - www.patchegne.com
Delivery fees
Standard delivery in Malaysia is free for all orders above RM 180 | SGD 55. 
For Malaysian orders below RM 180 | SGD 55, we're happy to offer the following delivery options
If you'd like your order dispatched asap, please email us at admin@patchegne.com. The rush order fee is RM 10 (WM) / RM 15 (EM) to have it dispatched the next business day.
 
International Shipping (only for Singapore)
Delivery fees
Products sold under Pat Chegne Baumé are shipped directly from HQ in Malaysia.
For Singaporean orders below RM 250 | SGD 77, we're happy to offer the following delivery options 
For Pat Chegne Baumé products, customs fees and import duties are not included in the display prices. For more details, feel free to contact our Customer Service team.
* We do have some terms and conditions for delivery though!
  • Delivery times are based on orders placed before 12pm MYT.
  • Delivery fees apply if your minimum purchase falls below RM 180 after discounts are applied.
  • Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events. 
  • Delivery is only available on weekdays (excluding Malaysia Public Holidays)
  • Kindly ensure your shipping address is accurate, as we don't allow amendments after your order number is generate
  • Our courier service providers are GDex, Pos Laju and DHL eCommerce.
  • We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room. 
Returns

We have a 7 day refund policy upon receiving your order. If products are broken, contaminated or faulty in undamaged packaging, to which a replacement will be shipped out free of charge or broken/faulty item refunded. 

If you've taken up Shipping Protection, it'll cover packages that are lost, damaged, or stolen during transit. Coverage takes effect immediately following checkout and continues until goods are delivered safe and sound. Full refunds and replacements are not guaranteed for lost/missing/damaged parcels if shipping protection wasn't added to your order. 

Unfortunately, we do not accept change of minds returns, exchanges, and also broken seals, hence please choose product carefully and contact us for any queries. 

Please see our Refund Policy page for more information. 

 

 

Our Commitment
In Pat Chegne Baumé and Baumé Buddies, we are part of something big. Our goal is to empower and offer job opportunities to 500,000 underprivileged stay-at-home mom to make additional source of income to support their family. 
 

Body Baumé

View all

*By providing your email address, you consent to receive marketing promotions and updates from us. Rest assured, we will not spam your inbox.